Trulieve Dunedin Dispensary

This is no reflection of the staff today as they were awesome. They need help and to be better staffed. This one specifically continues to go downhill every time I come, which is why I’ve stopped using them unless I have too. Slowest and always understaffed. 20-30 min for a pickup is crazy. What’s the point of doing it online when you get no benefit? Every other dispensary I’m in and out within 10.

Oh boy, sad to say I will no longer be a Trulieve customer. I feel I’ve been super forgiving with them and after reading some of the recent reviews I’m realizing probably a lot of us have. They have become exceptionally slow and the product they offer isn’t really worth the wait. There has been several times where I have received faulty products (leaking TruPods, faulty batteries) and have been shorted on flower (more than once I’ve noticed, who knows how many times I haven’t). Every time you mention an issue they happily tell you not to worry and they can easily return or fix anything, however when it comes to actually returning a product or fixing an issue I find a lot of pushback and it can rarely be accomplished. At this point I’m giving up and will easily find another that knows how to use a scale, as it is not that difficult.

The majority of truly locations are really rather terrible customer service wise weather or not it's someone not doing their job doesn't matter truly does a company has taken a very poor turn however when I do decide to go to truly I go only to this store or to the one on Clearwater Beach because I know there are employees at both of these stores that genuinely care and are good at their jobs the only thing that they really need to tighten up on is getting people in and out of the line quickly being honest about what is going on and recognizing a previous day's sale price stuff happens there should be a 24-hour window where that price can be recognized it's really sad because in June 22 when I started with medical marijuana I started with truly and I was really quite pleased and then within 6 months they started changing their policies and they really haven't stopped all of that to say if you're going to go to True leave do yourself a favor go to Dunedin don't go between 5:00 and 7:00 or just go to Clearwater Beach you might have to wait a little longer there sometimes but usually not

Im usually a pretty patient person but this last time was the last straw. Idk who that girl was working the door the night of 12/10/2023 but she took such a nasty tone with me when im just trying to ask a simple question, it’s unacceptable. the man that was getting helped before me was talking about how rude they were otw out the door too. on top of that i didn’t even get helped because they had yet another technical issue. not everyone working there is bad, most are actually pretty cool, but the girl i just had to deal with and that one guy who always deadnames me and makes me uncomfortable is enough to make me stop coming here. i would rate it 0 stars if i could.